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General Terms and Conditions

Version: 01 Juni 2022


International Anti Crime Academy B.V. |

These General Terms and Conditions apply to the training courses of International Anti Crime Academy BV, Ericssonstraat 2, 5121 ML Rijen (the Netherlands). Please read these General Terms and Conditions carefully. These General Terms and Conditions constitute a valid and binding agreement between IACA and you. If you register for a training course, you agree to be bound by these General Terms and Conditions. These General Terms and Conditions are published on the website of International Anti Crime Academy B.V. ( and these General Terms and Conditions will be sent to you free of charge at first request.


 1. Definitions

In these General Terms and Conditions, the terms listed below are used, always capitalized and used in both singular and plural forms. These terms have the following meanings:


1.1. Agreement

The agreement between IACA and the Client to purchase and provide a Training.

All tenders, offers, assignments and agreements between IACA and its Client are governed by these General Terms and Conditions. Both the offer and its acceptance as well as the relevant agreement are therefore explicitly subject to these General Terms and Conditions. Other general terms and conditions or other stipulations of the Client are not accepted, unless agreed upon in writing between the Client and IACA. 


1.2. IACA

The private company with limited liability under the laws of the Netherlands International Anti Crime Academy B.V., registered with the Dutch Chamber of Commerce under number 58500251, having its registered office in Gilze en Rijen, and its principal place of business at Ericssonstraat 2, 5121 ML, in Rijen;


1.3. Intellectual Property Rights

All intellectual property and related rights, including but not limited to copyrights, trade secrets, database rights, domain names, trade name rights, know-how, trademark rights, design rights, neighboring rights and patent rights;


1.4. Party/Parties

IACA and/or Client


1.5. Training

The vocational training, workshop, training, lecture or individual course place that participant/Client attends at IACA in the areas of Information Governance, Open Source Intelligence (OSINT), Social Media Intelligence (SOCMINT), Human Intelligence (HUMINT) detection, public order and/or international safety and security.


1.6. Client

The person or organization that has purchased the Training or the person who participates in the Training.


2.Order confirmation

The agreement between IACA and the Client is established by the receipt of a signed (electronic) registration form and the confirmation sent online by IACA to the Client.

Any questions about the order will be answered by IACA within 48 hours.



IACA is entitled:

To change the Training curriculum in the interim for the purposes of reprogramming examination requirements of external examination institutes and/or for the purpose of improvement of quality standards;

To change the format of the Training as to place and time;

In the event of an insufficient number of registrations, to cancel a starting time or not accept new registrations for an existing Training. Registered participants will be notified in writing, and subsequently their obligations are cancelled;

Reduce the number of classes of a Training on a per-course basis, while the price will not change and the number of classes of the Training will not be reduced by more than 25%;

To increase the group size by 100% in exceptional cases;

If required, to convert classroom classes into virtual classes, while the price will not change;

To screen a participant or potential participant through an open-source investigation and to refuse training to a group, entity or individual, or to exclude them from further participation.


4.Catching up

The participant has the right to catch up a missed (theory) class in another group in consultation with IACA, if IACA believes this to be feasible. IACA cannot be held responsible with respect to this. It is not possible to reschedule exams and practical Training, and you will have to reregister for these.


5.Examinations and certificates

IACA uses the basic exam regulations for its exams.

IACA also provides Training for third-party exams. Participants are responsible for timely registration for the exams. Examination prices may be adjusted once a year, starting in January, without informing the participants/Clients beforehand. Diplomas and certificates are sent after the payment obligation has been met. The participant/Client is responsible for the obtained exam results.


6.Business Partners

IACA may have the Training conducted by an authorized (international) Business Partner in certain regions.



All prices mentioned in the offers, brochures etc. are VAT free, unless explicitly stated otherwise. The prices are valid from January 1 to December 31 of the current year, if price increases occur, these will take effect on January 1 of the course year. These new prices also apply to Clients who have registered and assignments that have been given before December 31 of the previous year.



All amounts are due and payable in advance. Payment is due on or before the due date shown on the invoice. The invoice is submitted upon registration and has a standard 30-day payment term. The course participant shall at all times bear personal responsibility for the payment of the training costs, if his employer fails to pay (on time). The Client is not authorized to deduct any amount from the amount stated on the invoice because of a counterclaim made by him. From the due date of the invoice, a reminder will be sent if payment is not made on time, for which € 10 in administration costs will be charged per reminder after 30 days. After two reminders, the invoice will be handed over to the collection agency and all judicial, extrajudicial collection costs and interest will be charged to the Client. Failure to pay on time may cause the participant being denied access to the lessons and exams of IACA. The financial obligation towards IACA does not lapse by not attending the lessons and exams. An agreement with the Client can, in case of non-payment, be terminated unilaterally by IACA without any notice of default being required. In that case, IACA is entitled to charge the original invoice amount to the Client and claim it immediately. In case of non-payment or late payment of any obligation of the Client resulting from the agreement, in case the Client requests a suspension of payment, is declared bankrupt, or decides to liquidate his business, or in case his assets are attached, any claim of IACA on the Client will be immediately due and payable in full. At such time, IACA will also be entitled to cancel the current agreement or agreements, if not yet executed, without intervention of the court and to reclaim the delivered and not yet paid goods, without prejudice to its right to compensation.


9.Statutory cooling-off period for private individuals

After registering for a Training, the Client has a legal 14-day cooling-off period. Within this cooling-off period, the registration can be cancelled without any reason and consequences. This cooling-off period also applies if the Client enrolls in the Training and it is paid by the company or employer. If the company concludes the contract, no cooling-off period applies.


10.Delivered goods

Delivered goods (Training material, textbooks etc.) remain the property of IACA up to full payment, on the understanding, however, that the risk of damage and loss of the goods and of any resulting damage is transferred to the Client after delivery and acceptance of the goods. Without the consent of IACA, the Client is not entitled to transfer the ownership of goods which have not yet been paid for in full to third parties, other than through normal processing in accordance with their destination, or to grant third parties a lien or any other security right in the broadest sense of the word on these goods through any agreement or action. In case of breach of this condition, the purchase price shall become immediately due and payable, without prejudice to any further claims of IACA. If the Client fails to meet his obligations regarding payment in time, the IACA has the right, without any notice of default, to reclaim the delivered and not yet paid goods.



All rights are reserved with regard to the material provided by IACA, including the OSINT database (OSIDATA). No part of the publication(s) may be reproduced, stored in an automated database or made public in any form or by any means, electronic, mechanical, photocopying, recording or otherwise. Providing the (teaching) material to third parties is not permitted. The Client will explicitly not use the information that comes to his knowledge during the Training for training or for training purposes and he will not allow anyone else to do so.


12.Cancellation of open classroom Training

Cancellation of a Training must be made in writing (registered mail). The date of the postmark will apply as the cancellation notice period. The written confirmation of IACA serves as proof of the cancellation. The scheduled start date of the Training will be taken as a basis in order to process the cancellation. The costs involved in the cancellation of a Training are, in case of a cancellation more than 4 weeks before the starting date, € 100 and 50% of the total price when cancelling up to 14 days before the start and 100% when cancelling within 14 days before or after the start of the Training. If IACA has incurred additional costs on behalf of the Client, these costs incurred will be claimed in addition to the previously described cancellation costs. The refund of the paid Training fee will take place within 14 days. In case the participant/Client does not show up during the Training, the Client is not entitled to any refund. An appeal to force majeure by the Client or his/her employer (e.g. illness, indispensability in the company) does not affect the obligation of the Client or his/her employer to fulfil their financial obligations towards us. If the participant dies or in the event of exceptional circumstances to the extent that payment of the cancellation costs would be unacceptable according to standards of reasonableness and fairness, a substantiated request can be submitted in writing to IACA. IACA reserves the right to request written proof. The cancellation costs shall be immediately due and payable.


13.Cancellation private / in-house Training

Cancellation of a private Training / in-house Training must be made in writing (by registered mail). The date of the postmark will apply as the cancellation notice period. The written confirmation of IACA serves as proof of the cancellation. The planned start date of the Training will be taken as a basis in order to process the cancellation. The costs involved in cancelling an in-house Training will be € 1000 if cancelled more than 4 weeks before the start date and 50% of the total price if cancelled up to 14 days before the start and 100% if cancelled within 14 days before or after the start of the Training. If IACA has incurred additional costs (e.g. travel expenses) on behalf of the Client, these costs will be claimed in addition to the previously described cancellation costs. A refund of the paid Training fee will take place within 14 days.


14. Cancellation in case of force majeure

IACA reserves the right to reschedule and/or cancel the Training in case of external force majeure or an insufficient number of participants; the minimum will be 5 participants. In case of complete cancellation of the Training, any paid Training fees will be refunded within 14 days. If an alternative starting date is offered, there will be no right to a refund of the Training fee.



15.1. The participant/Client is fully responsible and liable for all actions he takes during the Training. The Client indemnifies IACA from any claim arising from its actions during the Training.

15.2. IACA excludes any liability, where not covered by the Law. If IACA must deviate from the stated Training dates or cancel the Training as a whole due to force majeure or an insufficient number of participants, IACA is not liable for any resulting damage, such as for example hours not worked or travel and accommodation expenses. Force majeure is also understood to mean: any unforeseen circumstance, independent of our will, that compels us to deviate from the stated Training dates, such as illness of the teacher or trainer.

15.3. A Training may contains third party components and/or tools and/or links to such third party components and/or tools. IACA is not responsible and/or liable for the content of such third party components and/or tools and does not warrant that such content is at all times available, correct, complete and/or appropriate.

15.4. IACA is never liable for malware or other malicious content, such as viruses or spyware, in third-party components and/or tools.

15.5. If, notwithstanding the foregoing, IACA is liable to the Client for damages on any basis whatsoever, IACA shall only be liable for direct damages incurred by the Client as a result of a shortcoming attributable to IACA and/or a wrongful act up to a maximum amount of EUR 500 (five hundred euros).

15.6. Direct damage means only:

15.6.1 material damage to property;

15.6.2. reasonable costs incurred to prevent or limit direct damage, which could be expected as a result of the event on which the liability is based; and

15.6.3. reasonable costs incurred in determining the cause of the damage.

15.7. Unless performance of the agreement by IACA is permanently impossible, the liability of IACA for an attributable shortcoming in the performance of the agreement shall arise only if the User gives IACA notice of default, whereby a reasonable period for the remedy of the shortcoming is given, and IACA continues to fail attributably to perform its obligations even after that period.

15.7.1. There is no attributable shortcoming by IACA in the event of force majeure. Force majeure includes illness of employees and/or absence of employees crucial to the provision of the Platform, interruptions in the supply of electricity, strikes, riots, government measures, fire, natural disasters, floods, shortcomings on the part of suppliers of IACA, failings of third parties engaged by IACA, failings of (other) Users, internet connection failures, hardware failures, failures in (telecommunications) networks, diseases, epidemics, pandemics, government measures and any other external causes beyond IACA's control.

15.8. If the force majeure continues for at least sixty (120) days, both IACA and the Client shall be entitled to rescind the agreement, without being obliged to pay any damages in respect of such rescission.

15.9. The creation of any right to compensation is always conditional upon the Client reporting the damage to IACA in writing as soon as possible after it has occurred. Any claim for compensation against IACA lapses by the mere lapse of twelve (12) months after the claim arose, unless the Client has brought a legal action for compensation before the expiry of that period.


16. Duty of care Client

IACA reserves the right to personally recover any material/immaterial damage, caused by a wrongful act by the Client, from the Client. This applies to the entire Training period.


17. Mutual confidentiality

IACA and/or its employees are obliged to observe confidentiality with regard to everything they learn about the Client during registration, screening and the Training itself in respect of third parties.

In addition, the Client is obliged to observe confidentiality with regard to the methods, content of the Training and (international) business partners of IACA towards third parties.

The knowledge gained may not be commercially operated by the Client by transferring information; the Client must refrain from providing training on a commercial basis to third parties.

If the Client does not comply or does not fully comply with these obligations, he will, by this mere fact, owe IACA an immediately payable fine of EUR 25000 (twenty-five thousand euros) for each event, which is not subject to judicial moderation, without prejudice to IACA's right to full compensation.

The participant/Client is expressly not allowed to make (secret) sound recordings and/or video recordings during Training. This also applies to recordings during virtual/digital Training.


18. General Data Protection Regulation (GDPR)

Before the start of the Training, the Client's personal data are requested. The personal data are stored encrypted and deleted upon the Client's first request after completion of the program. The personal data are never shared with third parties, except when the Client participates in a Training where a diploma is issued by an external party. In this case, personal data will be shared with CPION ( for the issue of the diploma and the inclusion in the Abiturientenregister (register of graduates) of the Stichting Permanente Educatie Nederland (SPEN) and/or the Stichting Post Hoger Beroeps Onderwijs Nederland (Higher Professional Education (SPHBO).

Please find our Privacy Statement at the bottom of this page.


19. Applicable law

All our offers, agreements and their implementation are exclusively governed by Dutch law.


20. Disputes

Any disputes, including those regarded as such by only one party, arising from or related to the contract to which these terms and conditions apply or the terms and conditions in question and their interpretation or implementation, both factual and legal, shall be submitted to the competent civil court, unless the subdistrict court has jurisdiction.



The following is the procedure regarding any complaints addressed to International Anti Crime Academy B.V.

The International Anti Crime Academy B.V. Complaints Procedure concerning all courses, training, education or workshops registered on its website:

International Anti Crime Academy B.V., verder te benoemen als IACA.


Due care in the interaction with the participant is required; he/she may turn to a Complaints Committee with any complaint(s) about the execution of a course, training, education or program if a discussion of his/her dissatisfaction with the teacher/trainer/educator/advisor of the registered educator in question does not produce a satisfactory result.


Article 1 Definitions


Anyone who validly participates or has participated in a course, training, education or program registered on our website.


Grievance Committee

I.A.C.A.'s Complaints Committee regarding courses, training, education or pathways.



The Founding Commissioner of I.A.C.A.


Course, training, education or pathway

The course, training, education or pathway offered or organized as its own and is accredited and registered with I.A.C.A.



The person commissioned by I.A.C.A to conduct the course, training, education or program.



Any written expression of dissatisfaction with a course, training, education or program addressed to the Grievance Committee with a request to investigate and issue an opinion.



The person who has submitted a written complaint to the Grievance Committee.


Article 2 Admissibility

The participant and the person on whose behalf he/she is participating or has participated in the course, training, education or pathway, may submit a written complaint regarding the execution of the course, training, education or pathway to the Grievance Committee up to two months after the conclusion of the course, training, education or pathway.

The Grievance Committee may decide that a complaint, which is only submitted after the period referred to in the first paragraph, will nevertheless be processed if, in the opinion of the Committee, the complainant could not reasonably be expected to submit his complaint earlier.

Complaints are always handled confidentially. The registered complaints and the manner of settlement are kept for a period of 3 years.


Article 3 Composition of the Grievance Committee

The Complaints Committee is first of all made up of the director of I.A.C.A. and at least one independent official (Mr Chris van Gompel). They investigate the complaint submitted in accordance with the complaint procedure described in Article 5.


Article 4 Grievance Committee’s duty

The Grievance Committee’s duty is to investigate and issue an opinion on the complaints submitted to it.


Article 5 Complaint Procedure

  1. After the complaint is filed, the complainant will be notified within 5 business days that his complaint has been received by I.A.C.A.
  2. The Grievance Committee investigates the admissibility of the complaint. If the complaint is inadmissible, it will notify the complainant in writing, substantiating its content.
  3. If the complaint is admissible, the trainer of the relevant course, training, education or pathway will be requested to provide a written response to the complaint
  4. The Grievance Committee shall send a respective copy to the complainant.
  5. If, in the opinion of the Grievance Committee, it is not possible to make an assessment on the basis of the complaint and the response of the trainer/trainer/adviser involved, then the Grievance Committee will hear the complainant and the trainer/trainer/adviser involved in each other's presence.
  6. If the above does not lead to a mutually suitable solution, an appeal to an independent third party who does not work for I.A.C.A. shall be open to the parties.


Article 6 The Grievance Committee's opinion and possibility of appeal

  1. The Grievance Committee shall reach its decision within four weeks upon receipt of the complaint. This opinion shall be issued as written advice.
  2. The Grievance Committee shall also send a copy of its opinion to the complainant.
  3. The period referred to in paragraph 1 may be extended for two periods of up to four weeks.
  4. If extension is necessary, the Grievance Committee shall announce the extension to the complainant.
  5. The opinion of the aforementioned independent third party (Article 5.6) is binding and any consequences will be dealt with as quickly as possible.


Article 7 Commissioner’s response

  1. No later than two weeks after receiving the opinion of the Grievance Committee, the director shall announce his written response. This response is binding on all parties, unless an appeal is initiated.
  2. The director shall send a copy of his/her response to the complainant and the teacher/trainer/trainer/advisor involved within two weeks of receiving the Grievance Committee's opinion.
  3. This period may be extended by two weeks maximum. This extension will also be announced in writing to the complainant and the teacher/trainer/trainer/advisor involved.
  4. In the event of an appeal, after receiving the binding decision of the independent third party, the decision together with the associated consequences will be sent in writing to both the complainant and the teacher/trainer/educator/advisor involved.



Article 1. Who issues this statement?

International Anti Crime Academy BV
BV located at 5121 ML Rijen at the Ericssonstraat 2.
International Anti Crime Academy BV (hereafter: IACA) is a private company engaged with professional training in (digital) investigation & security.

IACA has been reviewed and registered with the CRKBO (Dutch Central Register for Short Vocational Training) as a training organization.


Artikel 2. Privacy

  • Privacy is essential to IACA. We process personal data about you because you use our website, our services and also because you provide this data to us by yourself.
  • We make every effort to process the data you have provided to us with all due care.
    This privacy statement gives you a clear outline of which personal data we process, how we handle these personal data and also states as clearly as possible why we collect them.
  • IACA is a so-called controller within the meaning of the General Data Protection Regulation.


Article 3. Personal data processed by us

The personal data we process from you are:

  • First and last name
  • Gender
  • Date of birth
  • Place of birth
  • Address details
  • Phone number
  • Email address
  • IP address
  • Company data
  • Other personal data actively provided by you, for example in correspondence and by telephone
  • Location data
  • Data about your activities on our website.
  • Internet browser and device type


Article 4. Special and/or particular personal data processed by us

Our website and/or services do not intend to collect information about visitors or individuals under the age of 16, unless they have permission from parents or guardians. However, we cannot verify whether a visitor is over 16. We therefore recommend that parents be involved in their children's online activities in order to prevent the collection of data about children without parental consent.

If you believe that we have collected personal information about a minor without such permission, please contact us at and we will delete the relevant information.


Article 5. Purpose and retention time

We process your personal data for the following purposes:

  • To be able to call or email you as necessary to carry out our agreed services with you;
  • To inform you of changes to our services and products;
  • To be able to send you our newsletter if you have signed up for it;
  • Analyze your behavior on the website in order to improve our website and tailor it to your preferences.

IACA does not keep your personal data longer than strictly necessary to fulfill the purposes for which your data is collected.

Based on automated processing, IACA does not make any decisions about matters that could (significantly) affect persons. These are decisions made by computer programs or systems, without a human being (for example an employee of IACA) being involved.


Article 6. Data Sharing

IACA does not sell your data to third parties and only provides it if necessary for the execution of our agreement with you or to comply with a legal obligation.

We conclude a processing agreement to ensure the same level of security and confidentiality of your data with companies that process your data on our behalf.


Article 7. Drawing up an outline of website visits

  • Cookies:
    IACA uses only technical and functional cookies. And also analytical cookies that do not infringe on your privacy.
    A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website.
    The cookies we use are necessary for the technical operation of the website and your convenience. They ensure that the website works properly and remember, for example, your preferences. They also allow us to optimize our website
  • What to do if you do not want cookies.
    You can opt out of cookies by setting your Internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored through your browser settings.


Article 8. Google Analytics

A cookie is placed by the company Google, which you will be familiar with, through our website. These cookies are part of the Analytics service. We use this service to investigate how you as a visitor use our website, which Google uses to create insightful reports for us.

Google may provide this information to third parties if Google is legally required to do so, or to the extent that third parties process the information on Google's behalf. IACA has no control of this. We have allowed Google through the terms and conditions to use the information obtained for other Google services.

IACA has concluded a processing agreement with Google. The information that Google collects is anonymized as much as possible, but your IP address is not masked so that your location remains traceable.


Article 9. Access, rectification and deletion

  • You have the right to access, rectify or delete your personal data. In addition, you have the right to withdraw your possible consent for data processing or to object to the processing of your personal data by IACA and you have the right to data portability.
  • This means that you can make a request to us to send the personal data we have from you in a computer file to you or another organization mentioned by you.
  • You can send a request to access, rectify, delete, transfer your personal data or request to withdraw your consent or object to the processing of your personal data to

When making such a request, we ask you to send a copy of your proof of identity along with the request. Please black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) in this copy to protect your privacy.

We will respond to your request as soon as possible, i.e. within four weeks.


Article 10. Complaints

IACA would like to draw your attention to the fact that you have the option of submitting a complaint to the national supervisory authority, the Authority for the Protection of Personal Data. You can do so by using the following link: authority-personal-data/tip-ons


Article 11. Data Security 

The protection of your data is essential to IACA and appropriate measures will be taken to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized alteration. If you believe that your data is not properly secured or there are indications of misuse, please contact IACA at